Health metrics: measuring success or failure? Stanford professor of psychiatry Keith Humphreys illustrates the value of making sure your performance metrics match what you consider a successful ... Read More
Measuring performance of complex systems Source: The New York Times Was the treatment successful (effective)?  Was is economical (efficient)?  Princeton economics professor Uwe Reinhardt ... Read More
Measuring the Social ROI of Justice “One of the flaws in the operation of our criminal justice system is not only the failure to be attentive to cost but an arrogance that somehow you ... Read More
Measuring the social impact of Goodwill donations Goodwill Industries' recently launched Donate Movement -- a marketing campaign to increase public awareness about the importance of donations -- has ... Read More
Simple tracking saves lives (big social return on little investment) The NYT's December 21, 2009 article, Tool in Cystic Fibrosis Fight: A Registry, provides a powerful illustration of how even simple tracking and ... Read More
Do art museums create social value? Prove it. Brandeis University and the National Academy Museum’s plans to sell art assets as a way to survive the economic downturn have sparked furious debate ... Read More
The real CSR debate: why aren’t we helping practitioners? Economist Edward Glaeser’s recent New York Times blog posting on “how ethical should businesses be?” is yet another example of the disconnection ... Read More
But Does It Work? How best to assess social program performance As usual, Jed Emerson pushes the ball forward with his cogent article on assessing program performance, “But Does It Work?” (Stanford Social ... Read More
Marketing Metrics: The Emperor Has No Clothes! Clip books, impression numbers, web hits: who believes them? Maybe no one, according to a study reported on by AdAge. Such metrics are commonly used ... Read More