True Impact ®
Master Subscription Agreement

                                                                                                                                                  

BY SIGNING YOUR SUBSCRIPTION CONTRACT, OR BY CLICKING THE "I ACCEPT" BUTTON DISPLAYED AS PART OF THE ORDERING PROCESS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS GOVERNING YOUR USE OF TRUE IMPACT LLC’S ONLINE SERVICES.  IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT SIGN THE SUBSCRIPTION CONTRACT OR YOU MUST SELECT THE "I DECLINE" BUTTON, AND YOU MAY NOT USE THE SERVICE.

For reference, a Definitions section is included at the end of this Agreement.  Capitalized terms used in this Agreement without definition shall have the meanings given to them in the Definitions section.

Terms of Service

Your registration for, or use of, the Service shall be deemed to be your acceptance of the terms of and agreement to be bound and abide by this Agreement, as amended and in effect from time to time, including any materials available on the True Impact website incorporated by reference herein, including but not limited to True Impact’s Privacy Policy.  Please read this Agreement carefully. If you do not accept these terms, do not use this Service.  Any use by you of Service indicates your acceptance of and agreement to be bound by this Agreement, as amended and in effect from time to time. We may amend or modify this Agreement at any time without notice to you, so you should visit this page periodically to review the most current version.

1.            License Grant and Restrictions

True Impact hereby grants you a non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by True Impact and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User licenses cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status or function and no longer use the Service.

You may use the Service only for your internal business purposes and shall not: (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its related systems or networks.

2.            Your Responsibilities

You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify True Impact immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to True Impact immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another True Impact user or provide false identity information to gain access to or use the Service.

3.            Account Information and Data

True Impact does not own and is not responsible for any data, information or material that you submit to the Service in the course of using the Service ("Customer Data"). You, not True Impact, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and True Impact shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. In the event this Agreement is terminated (other than by reason of your breach), True Impact will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination. True Impact reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and True Impact shall have no obligation to maintain or forward any Customer Data.

4.            Privacy

Your use of the Services is subject to True Impact’s Privacy Policy, as amended and in effect from time to time, which may be viewed at http://www.trueimpact.com/privacy-policy.  We may amend or modify our Privacy Policy at any time without notice to you, so you should check it periodically to review the most current version. 

5.            Intellectual Property Ownership

True Impact alone (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the True Impact Technology, the Content (including impact data generated by organizations participating in True Impact's ROI Tracker or other benchmarking services, which are added to True Impact's master benchmarking libraries for anonymous research and benchmarking purposes, in accordance with True Impact’s Privacy Policy and Benchmarking Code of Conduct), the Service, and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the True Impact Technology, any content or data created by True Impact when providing its services, or the Intellectual Property Rights owned by True Impact. The True Impact name, the True Impact logo, and the product names associated with the Service are trademarks of True Impact or third parties, and no right or license is granted to use them.

6.        Confidential Information and Nondisclosure.

If either you or True Impact gains access to certain confidential information of the other Party ("Disclosing Party") concerning the Disclosing Party's prices, business, plans, technology, products, and other non-public information of the Disclosing Party (collectively, “Confidential Information”), then the terms of this Section will apply.  Confidential Information includes all information in tangible or intangible form that is marked or designated as confidential by the Disclosing Party or that, under the circumstances of its disclosure, should be considered confidential.  The Disclosing Party owns all right, title and interest, including all intellectual property rights in Disclosing Party's Confidential Information.  Each Party agrees that it will not use in any way, for its own benefit or the benefit of any third party, except as expressly permitted by, or as required to implement, this Agreement, nor disclose to any third party (except as required by law or to such Party’s attorneys, accountants and other advisors as reasonably necessary), any Confidential Information of the Disclosing Party.  Each Party will take reasonable precautions to protect the confidentiality of the Confidential Information of the Disclosing Party that are at least as stringent as it takes to protect its own Confidential Information.

Information will not be deemed Confidential Information under this Agreement if it is (a) known to the Receiving Party prior to its receipt from the Disclosing Party from a source other than one having an obligation of confidentiality to the Disclosing Party; (b) to have become publicly known, except through a breach of this Agreement by the Receiving Party; or (c) to have been entirely independently developed by the Receiving Party without use of or reference to the Confidential Information of the Disclosing Party.  If legally obligated to do so, the Receiving Party may disclose Confidential Information pursuant to the requirements of a governmental agency or applicable law.

7.            Third Party Interactions

During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. True Impact and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. True Impact does not endorse any sites on the Internet that are linked through the Service. True Impact provides these links to you only as a matter of convenience, and in no event shall True Impact or its licensors be responsible for any content, products, or other materials on or available from such sites. True Impact provides the Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other terms prior to your use of or access to such software, hardware or services.

8.            Charges and Payment of Fees

You shall pay all fees and charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.  True Impact reserves the right to modify its fees and charges and to introduce new charges at any time. All pricing terms other than those which are publicly listed on our website or on the Service are confidential, and you agree not to disclose them to any third party. 

9.            Billing and Renewal

True Impact charges and collects in advance for use of the Service.  Fees for other services will be charged on an as-quoted basis. All fees and charges are payable in United States dollars.  True Impact’s fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on True Impact’s income.

You agree to provide True Impact with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and License Administrator. You agree to update this information within 30 days of any change to it. If the contact information you have provided is false or fraudulent, True Impact reserves the right to terminate your access to the Service in addition to any other legal remedies.

If you believe your bill is incorrect, you must contact us in writing within 30 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.

10.            Excess Data Storage Fees

The maximum disk storage space provided to you at no additional charge is  the greater of 1 GB or an aggregate of 20 MB per User license. If the amount of disk storage required exceeds these limits, you will be charged the then-current storage fees. True Impact will use reasonable efforts to notify you when the average storage used per license reaches approximately 90% of the maximum; however, any failure by True Impact to so notify you shall not affect your responsibility for such additional storage charges. True Impact reserves the right to establish or modify its general practices and limits relating to storage of Customer Data at any time and from time to time.

11.        Non-Payment and Suspension

In addition to any other rights available to True Impact at law or in equity, True Impact reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are subject to interest of 1.0% per month on any outstanding balance, or the maximum permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged for User licenses during any period of suspension. If you or True Impact initiates termination of this Agreement, you will be obligated to pay the balance due on your account at the time of termination. You agree that True Impact may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.

True Impact reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that True Impact has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is delinquent.

12.        Termination upon Expiration/Reduction in Number of Licenses

This Agreement commences on the Effective Date. The Initial Term will be as you elect during the online subscription process or as otherwise mutually agreed upon, commencing on the date you agree to pay for the Service by completing the online subscription form or otherwise. Upon the expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms equal in duration to the Initial Term (or one year, if the Initial Term is greater than one year) at True Impact’s then current fees. Either party may terminate this Agreement or reduce the number of licenses, effective only upon the expiration of the then current License Term, by notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following term. In the case of free trials, notifications provided through the Service indicating the remaining number of days in the free trial shall constitute notice of termination. In the event this Agreement is terminated (other than by reason of your breach), True Impact will make available to you a file of readily exportable Customer Data within 30 days of termination if you so request at the time of termination. You agree and acknowledge that True Impact has no obligation to retain the Customer Data, and may delete such Customer Data, more than 30 days after termination.

13.        Termination for Cause

Any breach of your payment obligations or unauthorized use of the True Impact Technology or Service will be deemed a material breach of this Agreement. True Impact, in its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition, True Impact may terminate a free account at any time in its sole discretion. You agree and acknowledge that True Impact has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees.

14.        Disclaimer of Warranties

TRUE IMPACT AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. TRUE IMPACT AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY TRUE IMPACT AND ITS LICENSORS.

15.        Internet Delays

THE SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. TRUE IMPACT IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

16.        Limitation of Liability

IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.        Additional Rights

Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.

18.        Local Laws and Export Control

This site provides services and uses software and technology that may be subject to United States export controls administered by the U.S. Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, and other U.S. agencies and the export control regulations of Switzerland and the European Union. The user of this site ("User") acknowledges and agrees that the site shall not be used, and none of the underlying information, software, or technology may be transferred or otherwise exported or re-exported to countries as to which the United States, Switzerland and/or the European Union maintains an embargo (collectively, "Embargoed Countries"), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury's List of Specially Designated Nationals or the U.S. Department of Commerce's Table of Denial Orders (collectively, "Designated Nationals"). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. You agree to comply strictly with all United States and foreign export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.

This site may use encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/2000

True Impact and its licensors make no representation that the Service is appropriate or available for use in locations other than the United States. If you use the Service from outside the United States, you are solely responsible for compliance with all applicable laws, including without limitation export and import regulations of other countries. Any diversion of the Content contrary to United States law is prohibited. None of the Content, nor any information acquired through the use of the Service, is or will be used for nuclear activities, chemical or biological weapons, or missile projects, unless specifically authorized by the United States government or appropriate European body for such purposes.

19.        Notice

True Impact may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in True Impact’s account information, or by written communication sent by first class mail or pre-paid post to your address on record in True Impact’s account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to True Impact (such notice shall be deemed given when received by True Impact) at any time by any of the following: letter sent by confirmed facsimile to True Impact at the following fax number: (617) 848-9944; letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to True Impact at the following address: True Impact, LLC, 74 Kent Street, Suite 10, Brookline MA 02445, addressed to the attention of: Chief Financial Officer.

20.        Modification to Terms

True Impact reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.

21.        Assignment; Change in Control

This Agreement may not be assigned by you without the prior written approval of True Impact but may be assigned without your consent by True Impact to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of True Impact directly or indirectly owning or controlling 50% or more of you shall entitle True Impact to terminate this Agreement for cause immediately upon written notice.

22.        Permission to Use Your Name for Marketing Purposes

Unless you notify us in writing expressly withdrawing your permission for us to do so, you agree that we may identify you as a client of True Impact on our website and in marketing and press materials, use your name in connection with proposals to prospective customers, and otherwise refer to you as a customer of the firm in print and electronic form for marketing and reference purposes.

23.        General

This Agreement shall be governed by the laws of the Commonwealth of Massachusetts and United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction.  Any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Boston, Massachusetts.  If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and True Impact as a result of this agreement or use of the Service. The failure of True Impact to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by True Impact in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and True Impact and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

24.        Copyrights and Copyright Agent

If you believe any content or materials on the Service infringes your copyright, you agree to abide by the notice and take down procedures of the Digital Millennium Copyright Act by contacting our copyright agent and providing the following information:

 

  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Service;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf; and
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest.

 

The name and contact information of our agent for copyright issues is as follows:

Farron Levy, Copyright Agent, True Impact, LLC, 74 Kent Street #10, Brookline MA 02445, Fax: (617) 848-9944, E-mail: info@trueimpact.com

 

25.        Definitions

As used in this Agreement and in any Order Forms now or hereafter associated herewith:

"Agreement" means these online terms of use, any Order Forms, whether written or submitted online via the Online Order Center, and any materials available on the True Impact website specifically incorporated by reference herein, as such materials, including the terms of this Agreement, may be updated by True Impact from time to time in its sole discretion;

"Content" means the audio and visual information, documents, software, products and services contained or made available to you in the course of using the Service;

"True Impact" means True Impact, LLC, a Massachusetts limited liability company, having its principal place of business at 74 Kent Street #10, Brookline MA 02445;

"True Impact Technology" means all of True Impact’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to you by True Impact in providing the Service;

"Customer Data" means any data, information or material provided or submitted by you to the Service in the course of using the Service;

"Effective Date" means the earlier of either the date this Agreement is accepted by selecting the "I Accept" option presented on the screen after this Agreement is displayed or the date you begin using the Service;

"Initial Term" means the initial period during which you are obligated to pay for the Service equal to the billing frequency selected by you during the subscription process (e.g., if the billing frequency is quarterly, the Initial Term is the first quarter);

"Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world;

"License Administrator(s)" means those Users designated by you who are authorized to purchase licenses online using the Online Order Center or by executing written Order Forms and to create User accounts and otherwise administer your use of the Service;

"License Term(s)" means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s);

"Order Form(s)" means the form evidencing the initial subscription for the Service and any subsequent order forms submitted online or in written form, specifying, among other things, the number of licenses and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail);

"Online Order Center" means True Impact’s online application that allows the License Administrator designated by you to, among other things, add additional Users to the Service;

"Service(s)" means True Impact’s True Impact services identified during the ordering process, developed, operated, and maintained by True Impact, accessible via http://www.trueimpact.com or another designated web site or IP address, or ancillary online or offline products and services provided to you by True Impact, to which you are being granted access pursuant to this Agreement;

"User(s)" means your employees, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by you (or by True Impact at your request).

Questions or Additional Information:

If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to info@trueimpact.com.

 

Effective date: April 2011