True Impact Security Policy

True Impact establishes security policies and controls, monitors compliance with those controls, and proves our security and compliance to third-party auditors.

These policies are built on the following principles:

1. Access should be limited to only those with a legitimate business need and granted based on the principle of least privilege.
   
   
2. Security controls should be implemented and layered according to the principle of defense-in-depth.
   
   
3. Security controls should be applied consistently across all areas of the enterprise.
   
   
4. The implementation of controls should be iterative, continuously maturing across the dimensions of improved effectiveness, increased auditability, and decreased friction.

 

Data Protection

Data At Rest

All datastores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.

This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.

Data In Transit

True Impact uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. We also use features such as HSTS (HTTP Strict Transport Security) to maximize the security of our data in transit. Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.

Secret Management

Encryption keys are managed via AWS Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and True Impact. The keys stored in HSMs are used for encryption and decryption via Amazon’s KMS APIs.

Application secrets are encrypted and stored securely via AWS Secrets Manager and Parameter Store, and access to these values is strictly limited.

 

Product Security

Penetration Testing

True Impact performs 3rd party penetration testing on each major release, and at least annually.

All areas of the True Impact product and cloud infrastructure are in-scope for these assessments, and source code is fully available to the testers in order to maximize the effectiveness and coverage.

Vulnerability Scanning

True Impact requires vulnerability scanning at key stages of our Secure Development Lifecycle (SDLC):

• Static analysis (SAST) testing of code during pull requests and on an ongoing basis
• Software composition analysis (SCA) to identify known vulnerabilities in our software supply chain
• Malicious dependency scanning to prevent the introduction of malware into our software supply chain
• Network vulnerability scanning on a periodic basis

 

Enterprise Security

Endpoint Protection

All corporate devices are centrally managed and are equipped with mobile device management software and anti-malware protection. Endpoint security alerts are monitored with 24/7/365 coverage. We use MDM software to enforce secure configuration of endpoints, such as disk encryption, screen lock configuration, and software updates.

Secure Remote Access

True Impact secures remote access to internal resources using OpenVPN, a modern VPN platform built on WireGuard. We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.

Vendor Security

True Impact uses a risk-based approach to vendor security. Factors which influence the inherent risk rating of a vendor include:

• Access to customer and corporate data
• Integration with production environments

Once the inherent risk rating has been determined, the security of the vendor is evaluated in order to determine a residual risk rating and an approval decision for the vendor.

 

Security Education

True Impact provides comprehensive security training to all employees upon onboarding and annually through educational modules within True Impact’s own platform. In addition, all new employees attend a mandatory live onboarding session centered around key security principles. All new engineers also attend a mandatory live onboarding session focused on secure coding principles and practices.

True Impact’s security team shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.

 

Identity and Access Management

True Impact uses AWS Cognito to secure our identity and access management..

True Impact employees are granted access to applications based on their role, and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.

 

Data Privacy

At True Impact, data privacy is a first-class priority—we strive to be trustworthy stewards of all sensitive data.

Regulatory Compliance

True Impact evaluates updates to regulatory and emerging frameworks continuously to evolve our program.

Privacy Policy and DPA

• View True Impact's Privacy Policy
• Request a list of subprocessors
• Request our DPA

Any questions, comments or concerns regarding our security policy and/or practices should be directed to the Security Administrator by e-mailing such questions to support@trueimpact.com or by regular mail addressed to:

True Impact, Inc.

Attn: Security Administrator

59 Dartmouth Ave.
Needham Heights, MA 02494

Telephone: (617) 903-0210

Effective Date: Jan 1, 2023.